Training cleaning staff in the use of their floor cleaning equipment is a service we always offer to our customers, regardless of whether the machine they have purchased is new or reconditioned. We normally send our Engineers to do the training as they can deliver the machine and provide training at the same time, they have also built up an invaluable experience in how not to use the machine and can usually recite a scenario or two that keeps the training interesting.
On this occasion one of our large corporate customers had purchased a new Viper Fang 24T Battery Operated Scrubber Dryer for their store in Chorley, Lancashire and as so an Engineer was assigned to pay them a visit on-site to provide the training. The store is located in the Market Walk Shopping Centre which has proved to be very popular with shoppers and is being extended in 2019 to include more parking and a six-screen Cinema.
Training Cleaning Staff
Prevention is always better than cure and we find having a training workforce cuts down on support needs and more importantly unnecessary call-outs due to mishandling. Our Training Cleaning Staff program is very comprehensive and concentrates on providing hands-on operation of the machine as well as preventative maintenance. As well as training the staff we also find its best practice to provide extra training to a long term member of staff or manager who can then provide training to new members of staff later, i.e. train the trainer. However, staff turnover can be quite high in the cleaning sector so this doesn’t always work out, in these cases, we are always happy to re-visit and give additional training.
The cleaning team at the store in Chorley comprised of five members of staff to who he gave group training followed by individual sessions so that each member had hands on experience with the machine. Our train the trainer session was given to the team manager who will now be responsible for the training of new staff as and when it is required. We also suggested that the manager takes time to ensure that the cleaning team carries out the preventative maintenance checks at the intervals recommended in the Viper Fang 24T user manual (see link below).
The cleaning team at the store are now fully up to speed on their floor cleaning machine which is now in regular use.
Viper Fang 24T/26T/28T Training Program
The Viper Fang Training itinerary breaks down into two main parts, How to Operate and How to Maintain the Machine. Each part is hands-on and done in a way that increases familiarity with the machine and provide the staff with the ability to make informed decisions about if, when and how to call for assistance.
Operational Training consists of a number of areas such as:
- Safe use of the Machine including Charging.
- Familiarsation with the Controls
- Filling and Discharging the Tanks
- Changing of Cleaning Pads
- Problem Troubleshooting
The second part of the Training relates to the General Maintenance of the machine.
- Battery Top up with Distilled Water
- Checking Hose Connections
- Cleaning the Filter and dealing with filter Blockages
- Descaling the Water Tank
If you feel your company would benefit from on-site training, please don’t hesitate to get in touch with A3 Machines Limited.
Training Cleaning Staff at large Bargain Store in Chorley
For a copy of the Viper Fang manual please visit our http://www.a3machines.info/cleaning-machine-user-manuals/ page
To contact the A3 Machines service team for help or to find out more about training, servicing and repairing Viper Cleaning Machines or similar please visit: http://www.a3machines.co.uk/machine-servicing
To read more articles from the A3 Machines training team, please visit: http://Training.A3Machines.info